Returns & Exchanges

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

• Item must be unused and in its original packaging
• All tags and protective coverings must be intact
• Proof of purchase is required

Easy Return Process

1. Submit Your Request

   Email us at [email protected] with your order number and reason for return. Use our template below for faster processing:

   Subject: Return Request – Order #[Your Order Number]

   Body:
   Dear Sports Equipment Shop Team,
   
   I would like to request a return/exchange for my recent purchase (Order #______).
   Item(s) to return: [Product Name(s)]
   Reason for return: [Please specify]
   Preferred resolution: [Refund/Exchange for ______]
   
   Please advise on next steps.
   
   Sincerely,
   [Your Full Name]

2. Receive Authorization

   Our team will email you a Return Authorization Number (RAN) within 1-2 business days along with return instructions.

3. Ship Your Return

   Package the item securely with the RAN clearly visible on the outside of the box. We recommend using a trackable shipping service as you’re responsible for return shipping costs.

   Return Address:
   Sports Equipment Shop
   Returns Department
   3161 Cityview Drive
   Glenolden, PA 19036
   USA

4. Inspection & Processing

   Once received, our quality team will inspect the item within 3 business days. We’ll notify you via email once your refund or exchange is processed.

Refund Information

Your refund will be processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

• Credit Card/PayPal: 3-5 business days to appear on your statement
• Original shipping fees: Non-refundable unless return is due to our error

Exchanges

For size exchanges on baseball gloves or field hockey equipment:

1. Follow the standard return process
2. In your return request, specify the replacement item needed
3. We’ll ship the new item once the return is received (additional shipping charges may apply)

Damaged or Defective Items

If your baseball bat, field hockey stick, or other equipment arrives damaged:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damaged item and packaging
3. We’ll arrange a free replacement or return label