Welcome to Sports Equipment Shop’s FAQ page! We’re dedicated to serving baseball and field hockey enthusiasts worldwide with top-quality equipment and reliable service. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Products

What sports equipment do you specialize in?
We specialize in baseball and field hockey equipment, offering everything from bats, gloves, and cleats to training equipment, apparel, and accessories for both sports.
Why do you have multiple similar categories (like several Baseball categories)?
We’ve organized our products into detailed categories to help you quickly find exactly what you need. For example, we separate baseball bats from batting gloves to make your shopping experience more efficient.
Do you sell equipment for team purchases?
Absolutely! We frequently handle team orders and offer special pricing for bulk purchases. Contact us at [email protected] for team order inquiries.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:
1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We carefully prepare and package your sports equipment within 1-2 business days after receiving your order.
Do you ship internationally?
Yes! We ship to most regions worldwide, excluding some parts of Asia and remote areas. Our global shipping network ensures your baseball or field hockey gear arrives safely.
How is sports equipment packaged for shipping?
We use specialized protective packaging designed specifically for sports equipment. Bats and sticks are carefully wrapped to prevent damage during transit.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your baseball or field hockey equipment, contact us to initiate a return.
How do I return an item?
Email our customer service team at [email protected] with your order details. We’ll guide you through our simple return process and provide return shipping instructions.
What if my equipment arrives damaged?
While we take great care in packaging, if your item arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Customer Support

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is located at 3161 Cityview Drive, Glenolden, US 19036. Please note this is not a retail location – we operate exclusively online to serve athletes worldwide.

Didn’t find the answer you’re looking for? Our customer service team is always happy to help baseball and field hockey players with any additional questions. Email us at [email protected] and we’ll get back to you promptly!